Our head office is located on the Gold Coast Queensland. Our team of staff, all with tertiary qualifications, are here for you seven days a week to assist in any enquiries or problems you are experiencing.

Interactive Media P/L is the parent company, offering multimedia services, marketing, training and advice to small business wishing to get on the Internet. Company directors have over thirty years experience in retailing and six years experience in the IT industry. Our staff are carefully selected for their expertise in retailing and the Internet.

When you choose Website Hosting Australia, you choose a company committed to helping its' customers become successful with their web based business.

Do you want to know:

• How to get started on the web?
• Tips for successful selling online
• Products that sell well on the web
• Tips for marketing your business
• How to increase your average customer spend rate?

We offer so much more to our customers, than most companies similar to ours. We support you all the way, and if your website, your business or your marketing is not working, we offer free advise to all our customers. After almost two decades as a small business, our experience we are willing to share with our customers.

If you are looking for a professional hosting company operating a full-time business, committed to excellent customer service then do not rush into signing up with a company just because they offer ridiculously cheap prices. Remember you get what you pay for and if you are trying to make money online, you need to be confident in your provider! Go to our 'Try Us Out' page and see what we have on offer to you - you will not be disappointed.

• True value for money web hosting
• Professionally trained team
• Peace of mind dealing with an Australian company
• Extensive support pages
• Friendly support staff who speak in 'lay' terms
• Support provided 7 days a week
• Over six years operating this full-time business

Michael Taylor-Jones - New customer enquiries
BBus, DipMm with 23 years experience in conventional retailing. Your first point of contact, weekdays.

Lana Rowan - New customer enquiries
BBus, 8 years retailing experience. Available weeknights and weekends for new customer enquiries on a casual basis.

Mitchell Smith - New customer enquiries
9 years as an Internet addict. Available weeknights and weekends for new customer enquiries. Our newest team member

James Wilson - Reseller program
BCom. 11 years retailing experience. Available Monday to Friday to answer questions about reselling our services.

Jason Evans - Head of Tech Support - Hosting
BInfTech/BMm. Heads a team of staff not available at the customer end. You will contact Jason and if the request is beyond his extensive knowledge, your question is directed to an appropriate, highly qualified and experienced team member. Jason has 11 years IT experience.

Stuart Cameron - Web development support
DipMm. Available daily to help with your webpage issues. 7 years web experience.

Gayle Wilson - Marketing Consultant
DipMm, DipMark. Responsible for all office administration and day to day operations and marketing of Interactive Media. 19 years business/retailing experience, 7 years web experience, Search Engine optimisation expert and small business marketing consultant.

Linux
Our hardware specifications are:
1.4Ghz Pentium III
2Gb RAM
2 x 60Gb HDDs

Windows 2003
SCSI Raid machine
2Gb RAM
Dual 1Gb PIII's.s

We have staff maintaining these servers daily to ensure our 99% uptime guarantee.

Connectivity
The data center utilises connections to multiple backbones to ensure that data reaches the end-user in the fastest, most efficient manner possible. Multiple OC-3 lines ensures that our hardware is connected with lightning speed and reliability. We can guarantee an excellent 99% uptime.

Physical Security
The data centre is physically isolated from everyone but level three technicians. Public access is strictly forbidden. Access to the floor the data centre resides on is restricted to those holding military-grade passcards. Furthermore, access to the data centre itself is restricted by Biometric hand scanners.

Conditioned Power
Power systems in the data centre are designed to run uninterrupted even in the unlikely event of a total power outage. All servers are fed with conditioned UPS (Uninterruptable Power Supply). Power that will run if utility power fails. The UPS power subsystem is N+1 redundant with instantaneous failover in case the primary UPS fails. In the event of an extended power outage, an on-site diesel generator can run indefinitely. The generator is regularly tested to ensure that it will continue to function in the event of an emergency.

A Precision Environment
The data centre is meticulously tidy. All air is circulated and filtered every 90 seconds to remove dust and contaminants. The data centre's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant to ensure that - even in the event of an entire HVAC system failure - there is a duplicate system on standby to take over. An advanced fire-suppression system is in place to prevent any fire from spreading - in the unlikely event that one could start. All cables to servers and routing equipment are securely tied down, and cable racks suspended from the ceiling provide dual routes for all cables. In the event that all cables on a cable rack are cut or burned, packets of data will automatically be routed to a second set of cables on the other side of the data centre
 

If you are not satisfied with our services within the first 30 days - your money will be refunded!

If in the event of server failure, you will be refunded that month's hosting fee if we have not meet our 99% uptime guarantee.